Refund & Cancellation Policy

Version 1.0 | Effective Date: June 1, 2026 | Last Updated: June 2026

This Refund & Cancellation Policy (“Policy”) explains how cancellations and refunds work for paid subscriptions to the KnitTrace platform (“Platform”), operated by Time In Software, registered in India (“Company”, “we”, “us”). It forms part of, and should be read together with, our Terms of Service (in particular Section 5, “Cancellation, Refunds & Plan Changes”).

KnitTrace is a B2B SaaS subscription service. By subscribing to a paid plan you agree to this Policy.

1. Subscription Charges

• All subscription fees are quoted and charged in Indian Rupees (₹).
• Payments are processed securely through our payment gateway, PhonePe. We do not store your full card or bank details.
• Subscriptions renew automatically at the start of each billing cycle until cancelled.
• Applicable taxes (e.g. GST) are charged in addition to the listed plan price where required by law.

2. Free Trial

• New accounts receive a 14-day free trial. No payment method is required to start the trial.
• You will not be charged during the trial period.
• If you do not subscribe after the trial ends, your account is suspended — no charge is made, so no refund is applicable.

3. Cancellation

3.1 Monthly Plans

• You may cancel at any time from Dashboard > Billing.
• Cancellation takes effect at the end of the current billing cycle. You retain access until then.
• We do not charge you for any cycle that begins after your cancellation takes effect.

3.2 Yearly Plans

• Yearly plans are a 12-month, non-cancellable commitment offered at a discounted rate.
• You cannot cancel, downgrade, or switch plans during the commitment period.
• If you stop paying or attempt to cancel before the 12-month term ends, you remain liable for the full remaining balance of the annual commitment, which may be charged to your payment method on file.
• Plan changes become available once the commitment period ends.

4. Refunds

Because KnitTrace is a digital service delivered immediately upon subscription, subscription fees are generally non-refundable. Specifically:

• No refunds are issued for partially used billing periods (monthly or yearly).
• No refunds are issued for change of mind, lack of usage, or failure to cancel before a renewal date.
• No refunds are issued for accounts suspended or terminated due to violation of our Terms of Service.

4.1 When we DO issue a refund

We will review and, where valid, process a refund in the following cases:

• Duplicate payment — you were charged more than once for the same billing cycle due to a technical error.
• Incorrect amount — you were charged an amount different from the plan price you selected.
• Failed provisioning — your payment succeeded but, due to a verified fault on our side, your subscription was never activated and we are unable to resolve it.

Approved refunds are made to the original payment method via PhonePe and are typically credited within 5–7 business days, subject to your bank or card issuer's processing time.

5. Marketplace & Inter-Company Transactions

KnitTrace is a platform that connects buyers and sellers. We are not a party to any commercial transaction between users (orders, marketplace purchases, RFQs, or production work).

• This Policy covers only your subscription fees paid to KnitTrace.
• Any payment, refund, return, or dispute relating to goods or services traded between companies on the Platform is solely between those parties. KnitTrace does not process, hold, or refund such payments.

6. Failed Payments

• If a renewal payment fails, your account enters a “halted” status and access is suspended until payment is resolved.
• You will be prompted to update your payment method. No refund arises from a failed payment, as no successful charge was made.

7. How to Request a Refund

To request a refund under Section 4.1, email us within 15 days of the charge with:

• The registered company name and account email,
• The PhonePe payment ID or transaction reference,
• A short description of the issue.

Email: timeinsoftware@gmail.com

We aim to acknowledge refund requests within 3 business days and to resolve them within 10 business days of receiving the required information.

8. Changes to This Policy

We may update this Policy from time to time. Material changes will be communicated by email or in-app notice before they take effect. Continued use of the Platform after the effective date constitutes acceptance of the updated Policy.

9. Contact

For questions about this Policy:

Email: timeinsoftware@gmail.com

Phone: +91 88708 72911

Website: timeinsoftware.com